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Doctor–patient relationship

From Wikipedia, the free encyclopedia

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The doctor–patient relationship is a central part of health care and the practice of medicine. A doctor–patient relationship is formed when a doctor attends to a patient's medical needs and is usually through consent.[1] This relationship is built on trust, respect, communication, and a common understanding of both the doctor and patients' sides. The trust aspect of this relationship goes is mutual: the doctor trusts the patient to reveal any information that may be relevant to the case, and in turn, the patient trusts the doctor to respect their privacy and not disclose this information to outside parties.

A ceremonial dynamic of the doctor–patient relationship is that the doctor is encouraged by oath to follow certain ethical guidelines. (Hippocratic Oath) [2][3] Additionally, the healthiness of a doctor–patient relationship is essential to keep the quality of the patient's healthcare high as well as to ensure that the doctor is functioning at their optimum. In more recent times, healthcare has become more patient-centered and this has brought a new dynamic to this ancient relationship.[citation needed]

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Transcription

day good morning everyone lovely introduction and what a rousing start to the morning I'm really privileged to be the first speaker, privileged to be with you and with my colleagues from Stanford. I want to talk to you about the body as text and I wanna tell you that our ability to look at the body and diagnose diseases and tell all the myriad things that are going on is very recent. Until the mid-1800s or so, no matter what ails you pain cough fever you would go see a barber surgeon and the barber surgeon would cup you, bleed you, purge you and if you want it also pull a tooth and cut your hair long at the sides and short at the back, but would make no attempt at diagnosis. My medical students always surprised to learn that our first ability to read the body as a text, a super power if you will, began because of a man called Auenbrugger, who I'll mention to you in a second. I just want to point out to you probably already know this that the famous barber pole with the red and white stripes represents this legacy of the barber surgeon. The red and white stripes represent the bloody bandages the brush receptacle at the bottom represents where the blood was collected. It was this man and the late eighteen hundreds who got us started and our ability to read the body this text. His name was Leopold Auenbrugger in Vienna and his father was an innkeeper. And one of his early memories was going down to the basement of the in with his father and watching his father tap on the sides up the kegs wine to determine where the meniscus was and whether it was time to reorder or not. And when Auebrugger became a physician he begun to tap on bodies. He began to what we call percuss and effectively my part the size of the heart, the presence of fluid in the lungs the size with the liver and so on. Everything we know about percussion, which was the of the ultrasound of its day, was discovered by Auenbrugger. It was really a huge moment in medicine. Followed very shortly by this gentleman, Laennec, here in Paris, who discovered the stethoscope. Until then, as you can imagine if you want to listen to the patients just you had to apply your ear to the chest wall or the abdomen, which as you can imagine from time to time presented some aesthetic difficulties, and Laennec came up with the stethoscope. And all of a sudden by the early 1900s we had this phenomenal ability to read the body as text. Not just because of the stethoscope and percussion, but also the opthalmoscope, the blood pressure cuff and we began to have magnificent clinicians who could really read the body. And just to show you an example, I'm gonna tell you a little anecdote that involves this person. This is actually Arthur Conan Doyle. He's the author of the Sherlock Holmes series as you know very well. What you might not know is that Conan Doyle's inspiration for the character of Sherlock Holmes was his professor at Edinburgh,a man by the name of Joseph Bell. Bell was an extraordinary clinician, but probably not that different from many extraordinary clinicians who existed on both sides of the Atlantic, especially in France, which was the epitome of this kind of clinical skill. About Conan Doyle writing in The Lancet some years later, describe what it was like to be a student of Joseph Bell. You can imagine Bell seated in the outpatient department students all around him and the woman comes walking in with the child. She says good morning Dr. Bell. and Dr. Bell says, "Good morning and what sort of a crossing did you have on the ferry from Burnt Island." She's shocked, she said said it's a good crossing. "And what did you do with the other child?" She said, "Well, I dropped my other child of with my sister in Leith." And he says, "Did you take a shortcut down INvewrleith Row to come here today to the infirmary?" She said, "Yes I did." And he says, "Would you still be working at the linoleum factory?" She said, "Yes I am." Mind you this is before she's taken off clothes or been examined, Can imagine how much more Bell would deduce. And he goes on to explain to the students, "You see when she said good morning I picked up for fife accent and the nearest crossing from Fife is Burnt Island. Secondly, you observe that the coat she's carrying is too small for the child who's with her and therefore she started this journey with two children, dropped one off along the way. Third, you notice that the clay on the soles of her feet is a kind of clay that's not found with a hundred miles of Edinburgh except in the Botanical Gardens and Inverleith row is her closest shortcut through the Botanical Gardens. And finally you notice the dermatitis on the fingers on her right hand, which is characteristic of the linoleum factory workers of Fife." I don't know about you, but my medical students love that story. I love that story. It's the kind of superpower I came to medical school to acquire. I have to share with you a different story. This is an individual, not this particular individual, but this is an exemplar of a kind patient that shows up in North American hospitals fairly regularly, usually complaining in this case of left hand. And tragically many months will often go by while the primary care physician X-rays the hand finds nothing. Sends the patient to an orthopedist, who examines the hand and the shoulder finds nothing. It may take some months for people to diagnose what Joseph Bell and any number of positions a hundred years ago would have diagnose an instant, that this patient has Horner syndrome. He has a little lag the left pupil and he has a smaller pupil on that side on that side, And they might have picked up that he was a little horse and they would have said instantly without even looking at hand that he has a tumor at the apex of the lung. To find out why you have to come to the breakout session, it's not important. What's important know though, that for some reason, this fairly common well describe condition is something we miss now with regularity where someone like Joseph Bell would never have missed it. I would consider it a major ever for us to delayed diagnosis because we failed to pick up something that people a hundred years ago picked up fairly regularly. And the reason might be captured by this diagram I really like. It was drawn by a patient who had gone to see her pediatrician. And she drew a little sketch of her, to her, a wonderful visit. And she depicts herself as you see sitting on the exam table her mother and sister are sitting beside her and the sisters playing with a doll and the doctor is pictured as having his back turned to the patient. I have to tell you about this physician because he was traumatized by this picture. This was an individual who loved pediatrics. This is an individual spent one year in the US carrier in the Mediterranean taking care of 250 on Navy corpsmen and every emergency that could happen to them. And then came back and because he loves children engaged in a pediatric residency, Had three children of his own during the residency, and when he saw this diagram he was crushed. In the stimulus package that the government put together one of the major expenditures was to create electronic medical records and one phrase that he said caught my attention, he says we spent however many million dollars on the electronic medical record I wonder what this will really cost in terms of the face to face interaction in terms of patient care. So we have this paradox where we have the wonderful ability to see things in the body that I could never have imagined I was in training. It's a wonderful time to be a physician, the kinds imaging that I can access daily, remotely, it's quite incredible. But it has come with an a our declining abilities to pick up very simple things that Joseph Bell, Laenneck, and Auenbrugger would have picked up 100 or more years ago. And we st Stanford think that this is not right and we have taken the lead on doing something about this. We think that although we can't have rounds totally be like this around the bedside, this is from from Boston City Hospital where I trained some time ago. Rounds have increasingly become like this where the most important person in the room is missing, namely the patient. Instead it becomes a discussion of date. It becomes a discussion of what I call the i-patient, you know like your iPhone or iPad. We have i-patient gets wonderful care all across America, the real patient often suffers just a little bit. Now I think that we can't afford to lose these wonderful clinical skills for two reasons. One is we have to be able to pluck the low-hanging fruit. If you come to visit me in my office, you'll notice these strange plastic fruit dangling from under my desk and on my bookshelf. It's because I want to make this our metaphor that we will not let any of our trainees walkout. never have it in our conscious that they missed the low-hanging fruit/ That someone who has a diagnosable, treatable condition is picked up three months later when they're no longer treatable. That should not be on our conscience. That's one good reason I think, to examine the patient well, to listen well, to get not too caught up in technology where we stop seeing the patient. But the other reason is perhaps even more interesting my wonderful interactions with colleagues in anthroplology, including Dr. Kupur, have taught me that the ritual of examining a patient is an important one. It's a ritual think about it. Someone comes to you who you don't know. They tell you things that they wouldn't tell the rabbi or their preacher or their priest. And then incredibly they disrobe and they allow touch, which in any other context could be assault. That is an exceedingly important ritual. Patients have certain expectations of it and if you don't fulfill that ritual they walk away feeling my doctor didn't pay attention, something was missing. Rituals are all about transformation, we engage in rituals to signify a crossing of a threshold, be it marriage or death or transition of power. The ritual of examining a patient also has a transformation. What is it? Well it validates the personhood of the patient and it locates the illness on their body, not remotely on some screen. It takes their symptom and you put your hand on where it hurts and you validate that. You affirm your connection, commitment and trust. And finally where this very interesting phenomena that's really wrapping me up in terms of the data that's coming out on the phenomenon of placebo without placebo. We've known for some time that placebo is not about tricking people with a sugar pill, that you can actually prove produce profound neurobiological affects with the placebo. You give a Parkinson's patient the placebo not only do two-thirds of them stop shaking, but you can also measure in the ones we stop shaking a surge in dopamine levels in the brain. You give a patient who's in pain a placebo and in one to two-thirds of them the pain will vanish. If you use a morphine antagonist the pain will come rushing back. Placebo produces real neural biological effects.And we're learning that you can have placebo without placebo. Meaning context, tone of voice, the ritual examination, all these things a profoundly important in the biology of disease. I can only begin to highlight this in the eight minutes I have. I want to close with a little anecdote. I'm infectious disease specialist and in the early years my practice, I took care of many young men, predominantly, who were my age who were dying of AIDS. And I remember my sense of futility going back there by their bed sides: as they were dying towards the last stages. And I remember in particular one young man who was dying. Day after day, I would go by to visit him and I'd see his family there and I would never know quite what to do. And out of a loss for knowing what else to do, I would do my ritual. I would begin to examine him. I would percuss the lung, I would listen to the heart, feel the belly, not that there was any information I was going to gather at this point that will change for much but it was my ritual And I remember this one particular young man on the very last day of his life, hours before he died as I came to his bed his mother told me that he had not responded at all for the last 12 hours. And as I was just standing there talking to her, we saw his hands come fluttering up we wondered what is he gonna do. And they went to his pajamas and he began to fiddle and I realize he was going to expose his chest to me. He was wanting me to examine him. That this ritual, which was in a sense meaningless to medicine at that moment, was incredibly meaningful to him. It meant, for one thing, I will never abandon you. I will see you through this. I will be with you through the very end. I'm very proud to tell you that we at Stanford consider our technology paramount, but we consider the sanctity the physician-patient relationship the superpower of being a great clinician to be equally important. Thank you very much.

Importance

A medical practitioner explains an x-ray to the patient.
The doctor is providing medical advice to this patient.
A physician performs a standard physical examination on his patient.

A patient must have confidence in the competence of their physician and must feel that they can confide in them. For most physicians, the establishment of good rapport with a patient is important. Some medical specialties, such as psychiatry and family medicine, emphasize the physician–patient relationship more than others, such as pathology or radiology, which have very little contact with patients.

The quality of the patient–physician relationship is important to both parties. The doctor and patient's values and perspectives about disease, life, and time available play a role in building up this relationship. A strong relationship between the doctor and patient may lead to frequent, freely-offered quality information about the patient's disease and as a result, better healthcare for the patient and their family. Enhancing both the accuracy of the diagnosis and the patient's knowledge about the disease contributes to a good relationship between the doctor and the patient.[4] In a poor doctor–patient relationship, the physician's ability to make a full assessment may be compromised and the patient may be more likely to distrust the diagnosis and proposed treatment. The downstream effects of this mistrust may include decreased patient adherence to the physician's medical advice, which could result in poorer health outcomes for the patient. In these circumstances, and also in cases where there is genuine divergence of medical opinions, a second opinion from another physician may be sought, or the patient may choose to go to another physician that they trust more. Additionally, the benefits of any placebo effect are also based upon the patient's subjective assessment (conscious or unconscious) of the physician's credibility and skills.[5]

Michael and Enid Balint together pioneered the study of the physician patient relationship in the UK. Michael Balint's "The Doctor, His Patient and the Illness" (1957) outlined several case histories in detail and became a seminal text.[6] Their work is continued by the Balint Society, The International Balint Federation[7] and other national Balint societies in other countries. It is one of the most influential works on the topic of doctor–patient relationships. In addition, a Canadian physician known as Sir William Osler was known as one of the "Big Four" professors at the time that the Johns Hopkins Hospital was first founded.[8] At the Johns Hopkins Hospital, Osler had invented the world's first medical residency system.[9] In terms of efficacy (i.e. the outcome of treatment), the doctor–patient relationship seems to have a "small, but statistically significant impact on healthcare outcomes".[10] However, due to a relatively small sample size and a minimally effective test, researchers concluded additional research on this topic is necessary.[10] Recognizing that patients receive the best care when they work in partnership with doctors, the UK General Medical Council issued guidance for both of doctors named "Ethical guidance for doctors",[11] as well as for patients "What to expect from your doctor" in April 2013.[12]

Aspects of relationship

Informed consent

Main article: Informed consent

The default medical practice for showing respect to patients and their families is for the doctor to be truthful in informing the patient of their health and to be direct in asking for the patient's consent before giving treatment. Historically in many cultures there has been a shift from paternalism, the view that the "doctor always knows best", to the idea that patients must have a choice in the provision of their care and be given the right to provide informed consent to medical procedures.[13] There can be issues with how to handle informed consent in a doctor–patient relationship;[14] for instance, with patients who do not want to know the truth about their condition. Furthermore, there are ethical concerns regarding the use of placebo. Does giving a sugar pill lead to an undermining of trust between doctor and patient? Is deceiving a patient for his or her own good compatible with a respectful and consent-based doctor–patient relationship?[15] These types of questions come up frequently in the healthcare system and the answers to all of these questions are usually far from clear but should be informed by medical ethics.

Shared decision making

Health advocacy messages such as this one encourage patients to talk with their doctors about their healthcare.
Main article: Shared decision making

Shared decision-making involves both the doctor and patient being involved in decisions about treatment. There are varied perspective on what shared decision making involves, but the most commonly used definition involves the sharing of information by both parties, both parties taking steps to build consensus, and reaching an agreement about treatment.[16]: 4 

The doctor does not recommend what the patient should do, rather the patient's autonomy is respected and they choose what medical treatment they want to have done. An alternative practice, for the doctor to make a person's health decisions without considering that person's treatment goals or having that person's input into the decision-making process, is considered grossly unethical and against the idea of personal autonomy and freedom.

The spectrum of a physician's inclusion of a patient into treatment decisions is well represented in Ulrich Beck's World at Risk. At one end of this spectrum is Beck's Negotiated Approach to risk communication, in which the communicator maintains an open dialogue with the patient and settles on a compromise on which both patient and physician agree. A majority of physicians employ a variation of this communication model to some degree, as it is only with this technique that a doctor can maintain the open cooperation of his or her patient. At the opposite end of this spectrum is the Technocratic Approach to risk communication, in which the physician exerts authoritarian control over the patient's treatment and pushes the patient to accept the treatment plan with which they are presented in a paternalistic manner. This communication model places the physician in a position of omniscience and omnipotence over the patient and leaves little room for patient contribution to a treatment plan.[17]

Physician communication style

Physician communication style is crucial to the quality and strength of the doctor–patient relationship. Patient-centered communication, which involves asking open-ended questions, having a warm disposition, encouraging emotional expression, and demonstrating interest in the patient's life, has been shown to positively affect the doctor–patient relationship. Additionally, this type of communication has been shown to decrease other negative attitudes or assumptions the patient might have about doctors or healthcare as a whole, and has even been shown to improve treatment compliance.[18] Another form of communication beneficial to the patient-provider relationship is self-disclosure by the physician in particular. Historically, medical teaching institutions have discouraged physicians from disclosing personal or emotional information to patients, as neutrality and professionalism were prioritized. However, self-disclosure by physicians has been shown to increase rapport, the patient's trust, their intention to disclose information, and the patient's desire to continue with the physician. These effects were shown to be associated with empathy, which is another important dimension which is often under-emphasized in physician training.[19] A physician's response to emotional expression by their patient can also determine the quality of the relationship, and influence how comfortable patients are in discussing sensitive issues, feelings, or information that may be critical for their diagnosis or care. More passive, neutral response styles which allow for patients to elaborate on their feelings have been shown to be more beneficial for patients, and make them feel more comfortable. Physician avoidance or dismissal of a patient's emotional expression may discourage the patient from opening up, and may be harmful to their relationship with their provider.[20][21]

Physician superiority

Historically, in the paternalistic model, a physician tended to be viewed as dominant or superior to the patient due to the inherent power dynamic of physician's control over the patient's health, treatment course, and access to knowledge about their condition. In this model, physicians tended to convey only the information necessary to convince the patient of their proposed treatment course. The physician–patient relationship is also complicated by the patient's suffering (patient derives from the Latin patior, "suffer") and limited ability to relieve it without the physician's intervention, potentially resulting in a state of desperation and dependency on the physician. A physician should be aware of these disparities in order to establish a comfortable, trust-based environment and optimize communication with the patient. Additionally, it may be beneficial for the doctor–patient relationship to create a practice of shared care with increased emphasis on patient empowerment in taking a greater degree of responsibility for their care.[22][23]

Patients who seek a doctor's help typically do not know or understand the medical science behind their condition, which is why they go to a doctor in the first place. A patient with no medical or scientific background may not be able to understand what is going on with their body without their doctor explaining it to them. As a result, this can be a frightening and frustrating experience, filled with a sense of powerlessness and uncertainty for the patient,[22][23] though in rare conditions, this pattern tends not to be followed, and due to lack of expertise patients are forced to learn about their conditions.[24]: 155 

An in-depth discussion of diagnosis, lab results, and treatment options and outcomes in layman's terms that the patient can understand can be reassuring and give the patient a sense of agency over their condition. Concurrently, this type of strong communication between a doctor and their patient can strengthen the physician–patient relationship as well as promote better treatment adherence and health outcomes.[22][23]

Coercion

Under certain conditions healthcare workers are able to treat patients involuntarily, imprison them, or involuntarily administer drugs to alter the patients' ability to think. They may also engage in forms of "informal coercion" where information or access to social services can be used to control a patient.

Deception

Lying in the doctor–patient relationship is common.[25]: 164  Doctors provide minimal information to patients after medical errors. Doctors may lie to patients to displace culpability for poor outcomes and say they avoid giving patients information because it may confuse patients, cause pain, or undermine hope. They may lie to avoid uncomfortable conversation about disability or death, or to encourage patients to accept a particular treatment option.[25]: 165  The experience of being lied to may undermine an individual's trust in others or themselves and reduce faith in one's church, community or society and result in avoidant behaviour to avoid being wounded. Patients may seek financial and legal retribution.[25]: 166 

Patients may lie to doctors for financial reasons such as to receive disability payments, for access to medication, or to avoid incarceration. Patients may lie out of embarrassment or shame.[25]: 165  Palmeira and Sterne suggest that healthcare workers acknowledging the motivations of patients to lie to appear in a positive light to reduce deception by patients.[25]: 167 

Palmeira and Sterne offer different psychological framings and motivations for lying. From the perspective of attachment theory, lying may be used to avoid revealing information about an individual, to avoid intimacy and therefore the risk of rejection or shame, or to exaggerate to obtain protection or care. They also discuss the idea of protecting or maintaining an ego ideal.[25]: 165 Generally, Palmeira and Sterne suggestion discussions about the amount of information and detail parties wish to discuss, viewing obtaining truth as an ongoing process to increase truthfulness in doctor–patient interactions. Palmeira and Sterne suggest that physicians acknowledge their lack of knowledge, and discuss the amount of detail they wish to discuss to avoid deception.[25]: 167 

Physician bias

Physicians have a tendency of overestimating their communication skills,[26] as well as the amount of information they provide their patients.[27] Extensive research conducted on 700 orthopedic surgeons and 807 patients, for instance, found that 75% of the surgeons perceived they satisfactorily communicated with their patients, whereas only 21% of the patients were actually satisfied with their communication.[28] Physicians also show a high likelihood of underestimating their patients' information needs and desires, especially for patients who were not college educated or from economically disadvantaged backgrounds.[29][30] There is pervasive evidence that patients' personal attributes such as age, sex, and socioeconomic status may influence how informative physicians are with their patients.[29][30] Patients who are better educated and from upper or upper middle-class positions generally receive higher quality and quantity of information from physicians than do those toward the other end of the social spectrum, although both sides have an equal desire for information.[30]

Race, ethnicity and language has consistently proven to have a significant impact on how physicians perceive and interact with patients.[31] According to a study of 618 medical encounters between mainly Caucasian physicians and Caucasian and African American patients, physicians perceived African Americans to be less intelligent and educated, less likely to be interested in an active lifestyle, and more likely to have substance abuse problems than Caucasians.[32] A study of patients of color showed that having a white physician led to increased experience of microaggressions.[33] Studies in Los Angeles emergency departments have found that Hispanic males and African Americans were less than half as likely to receive pain medication than Caucasians, despite physicians' estimates that patients were experiencing an equivalent level of pain.[31] Another study showed that ethnic-minority groups of varying races reported lower-quality healthcare experiences than non-Hispanic Whites, specifically in treatment decision involvement and information received regarding medications.[34] Other studies show that physicians exhibited substantially less rapport building and empathetic behavior with both Black and Hispanic patients than Caucasians, despite the absence of language barriers.[31][18][21]

Medical mistrust

Mistrust of physicians or the healthcare system in general falls under the umbrella of medical mistrust. Medical mistrust negatively impacts the doctor–patient relationship, as a patient who has little faith in their physician is less likey to listen to their advice, follow their treatment plans, and feel comfortable disclosing information about themselves. Some forms of communication by the physician, such as self-disclosure and patient-centered communication, have been shown to decrease medical mistrust in patients.[35][36]

Medical mistrust has been shown to be greater for minority group patients, and is associated with decreased compliance, which can contribute to poorer health outcomes. Research of breast cancer patients showed that African American women who received concerning mammogram results were less likely to discuss this with their doctor if they had greater medical mistrust.[37] Another study showed that women with higher physician mistrust waited longer to report symptoms to a doctor and receive a diagnosis of ovarian cancer.[38] Two studies showed that African American patients had more medical mistrust than white patients, and were less likely to undergo a recommended surgery as a result.[35][36]

Benefiting or pleasing

A dilemma may arise in situations where determining the most efficient treatment, or encountering avoidance of treatment, creates a disagreement between the physician and the patient, for any number of reasons. In such cases, the physician needs strategies for presenting unfavorable treatment options or unwelcome information in a way that minimizes strain on the doctor–patient relationship while benefiting the patient's overall physical health and best interests. When the patient either can not or will not do what the physician knows is the correct course of treatment, the patient becomes non-adherent. Adherence management coaching becomes necessary to provide positive reinforcement of unpleasant options.

For example, according to a Scottish study,[39] patients want to be addressed by their first name more often than is currently the case. In this study, most of the patients either liked (223) or did not mind (175) being called by their first names. Only 77 individuals disliked being called by their first name, most of whom were aged over 65.[39] On the other hand, most patients do not want to call the doctor by his or her first name.[39]

Some familiarity with the doctor generally makes it easier for patients to talk about intimate issues such as sexual subjects, but for some patients, a very high degree of familiarity may make the patient reluctant to reveal such intimate issues.[40]

Transitional care

Transitions of patients between health care practitioners may decrease the quality of care in the time it takes to reestablish proper doctor–patient relationships. Generally, the doctor–patient relationship is facilitated by continuity of care in regard to attending personnel. Special strategies of integrated care may be required where multiple health care providers are involved, including horizontal integration (linking similar levels of care, e.g. multiprofessional teams) and vertical integration (linking different levels of care, e.g. primary, secondary and tertiary care).[41]

Turn-taking and conversational dominance

Researchers have studied the doctor–patient relationship using the theory of conversation analysis.[42] One of the key concepts in conversation analysis is turn-taking. The process of turn-taking between health care professionals and the patients has a profound impact on the relationship between them. In most scenarios, a doctor will walk into the room in which the patient is being held and will ask a variety of questions involving the patient's history, examination, and diagnosis.[43] These are often the foundation of the relationship between the doctor and the patient as this interaction tends to be the first they have together. This can go a long way into impacting the future of the relationship throughout the patient's care. All speech acts between individuals seek to accomplish the same goal, sharing and exchanging information and meeting each participants conversational goals.[43]

Research carried out in medical scenarios analyzed 188 situations in which an interruption occurred between a physician and a patient. Of these 188 analyzed situations, research found that the doctor is much more likely (67% of the time, 126 occasions) as compared to the patient (33% of the time, 62 occasions).[43] This shows that physicians are practicing a form of conversational dominance in which they see themselves as far superior to the patient in terms of importance and knowledge and therefore dominate all aspects of the conversation. A question that comes to mind considering this is if interruptions hinder or improve the condition of the patient. Constant interruptions from the patient whilst the doctor is discussing treatment options and diagnoses can be detrimental or lead to less effective efforts in patient treatment. This is extremely important to take note of as it is something that can be addressed in quite a simple manner. This research conducted on doctor–patient interruptions also indicates that males are much more likely to interject out of turn in a conversation than women.[43] Men's social predisposition to interject becomes problematic when it negatively impacts a woman physician's messages to her patients who are men: she may not be able to finish her statements and the patient will not benefit from what she was about to say, and the physician herself may fall prey to the socially conventional man's interjection by letting it cut short her professional commentary. Conversely, men physicians need to encourage women patients to articulate their reactions and questions, since women interrupt in conversations statistically less often than men do.[43]

A hurdle can arise from how the thinking process goes: a patient typically relates their story in chronological order, where symptoms, test results, consulting opinions, diagnoses and treatment are intertwined. A provider tends to design their approach in a step-by-step analytical manner, extracting as much details out of symptomatology, then past medical and social history then tests then coming to a suggested diagnosis and management plan. Addressing this upfront and at the onset of the visit and carving enough time for both can help avoid unnecessary interruptions on either part, improve provider-patient relation and constructively facilitate care.

Other involved individuals

An example of where other people present in a doctor–patient encounter may influence their communication is one or more parents present at a minor's visit to a doctor. These may provide psychological support for the patient, but in some cases it may compromise the doctor–patient confidentiality and inhibit the patient from disclosing uncomfortable or intimate subjects.

When visiting a health provider about sexual issues, having both partners of a couple present is often necessary, and is typically a good thing, but may also prevent the disclosure of certain subjects, and, according to one report, increases the stress level.[40]

Having family around when dealing with difficult medical circumstances or treatments can also lead to complications. Family members, in addition to the patient needing treatment may disagree on the treatment needing to be done. This can lead to tension and discomfort for the patient and the doctor, putting further strain on the relationship.

Telehealth

With the extensive use of technology in healthcare, a new dynamic has risen in this relationship. Telehealth is the use of telecommunications and/or electronic information to support a patient.[44] This applies to clinical care, health-related education, and health administration.[45] An important fact about telehealth is that it increases the quality of the doctor–patient relationship by making health resources more easily available, affordable, and more convenient for both parties. Challenges with using telehealth are that it is harder to get reimbursements, to acquire cross-state licensure, to have common standards, maintain privacy, and have proper guiding principles.[44] The types of care that can be provided via telehealth include general health care (wellness visits), prescriptions for medicine, dermatology, eye exams, nutrition counseling, and mental health counseling. Just like with an in-person visit, it is important to prepare for a telehealth consultation beforehand and have good communication with the healthcare provider.[46]

An interesting outcome of telehealth is that doctors have started to play a different role in the relationship. With patients having more access to information, medical knowledge, and their health data; doctors play the role of a translator between technical data and the patients. This has caused a shift in the way that the doctors see themselves concerning the doctor–patient relationship. Doctors who are engaged in telehealth see themselves as a guide to the patient and undertake the role of a guardian and information manager in the description, collection, and sharing of their patient's data. This is the new dynamic that has risen in this ancient relationship and one which will continue to evolve.[47]

Bedside manner

"Bedside manner" redirects here. For other uses, see Bedside Manner.
A medical doctor, with a nurse by his side, performs a blood test at a hospital in 1980.
  • A good bedside manner is typically one that reassures and comforts the patient while remaining honest about a diagnosis.
  • Vocal tones, body language, openness, presence, honesty, and concealment of attitude may all affect bedside manner.
  • Poor bedside manner leaves the patient feeling unsatisfied, worried, frightened, or alone.
  • Bedside manner becomes difficult when a healthcare professional must explain an unfavorable diagnosis to the patient, while keeping the patient from being alarmed.

Dr. Rita Charon launched the narrative medicine movement in 2001 with an article in the Journal of the American Medical Association. In the article she claimed that better understanding the patient's narrative could lead to better medical care.[48]

Researchers and Ph.D.s in a BMC Medical Education journal conducted a recent study that resulted in five key conclusions about the needs of patients from their health care providers. First, patients want their providers to provide reassurance. Second, patients feel anxious asking their providers questions; they want their providers to tell them it is okay to ask questions. Third, patients want to see their lab results and for the doctor to explain what they mean. Fourth, patients simply do not want to feel judged by their providers. And fifth, patients want to be participants in medical decision-making; they want providers to ask them what they want.[49]

An example of how body language affects patient perception of care is that the time spent with the patient in the emergency department is perceived as longer if the doctor sits down during the encounter.[50]

Patient behavior

Rude behaviour by patients can have a negative effect on medical outcomes. A study showed that staff who received or witnessed rude behaviour by patients relatives had reduced ability to effectively carry out some of their simpler and more procedural tasks. This is important because if the medical staff are not performing sufficiently in what should be simple tasks, their ability to work effectively in critical conditions will also be impaired. This is consistent with research showing that rudness by medical staff to one another decreases effectiveness.[51][52]

Examples in fiction

  • Dr. Gregory House (of the show House) has an acerbic, insensitive bedside manner. However, this is an extension of his normal personality.
  • In Grey's Anatomy, Dr. Burke compliments Dr. George O'Malley's ability to care for Dr. Bailey's baby by saying "it speaks to a good bedside manner."
  • Doc Martin from the Doc Martin British TV series is a good example of a physician with a bad bedside manner.
  • Dr Lily Chao from the British TV series Casualty is another example of a Foundation Doctor with a poor bedside manner, whereas her colleague Dr Ethan Hardy has a better one.
  • In Lost, Hurley tells Jack Shephard that his bedside manner "sucks". Later in the episode, Jack is told by his father to put more hope into his sayings, which he does when operating on his future wife. The comments continue in other episodes of the series with Benjamin Linus sarcastically telling Jack that his "bedside manner leaves something to be desired" after Jack gives him a harsh negative diagnosis.
  • In Closer, Larry the physician tells Anna when they first meet that he is famed for his bedside manner.
  • In Scrubs, J.D is presented as an example of a physician with great bedside manner, while Elliot Reid is a physician with bad or non-existent bedside manner at first, until she evolves during her tenure at Sacred Heart. Dr. Cox is an interesting subversion, in that his manner is brash and undiplomatic while still inspiring patients to do their own best to aid in the healing process, akin to a drill sergeant. This show also comically remarked that the most time that a doctor needs to be in the presence of the patient before he finds out everything he needs to know is approximately 15 seconds.
  • In Star Trek: Voyager, the Doctor often compliments himself on the charming bedside manner he developed with the help of Kes.
  • In M*A*S*H, Hawkeye Pierce, Trapper John McIntyre, B.J. Hunnicutt, and Sherman Potter all possess a caring and humorous bedside manner meant to help patients cope with traumatic injuries. Charles Winchester initially possesses no real bedside manner, acting with detached professionalism, until the rigors of his job help him develop a sense of compassion for his patients. Frank Burns has a poor bedside manner, constantly minimizing the seriousness of his patients' injuries, accusing them of cowardice and goading them to return to the front lines.

See also

References

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Further information

External links

Look up bedside manner in Wiktionary, the free dictionary.
This page was last edited on 9 February 2024, at 03:21
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