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Department of Customer Service (New South Wales)

From Wikipedia, the free encyclopedia

Department of Customer Service
NSW Department of Customer Service logo.svg
Department overview
Formed1 July 2019 (2019-07-01)
Preceding department
TypeMinisterial department
JurisdictionNew South Wales, Australia
EmployeesDecrease 5,289[1]
Annual budgetIncrease A$1.116 billion (2019-20)[1]
Ministers responsible
Department executives
Child department

The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.[citation needed]

The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other department functions and several agencies.[5][6]


The Department is the lead agency in the Customer Service cluster, led by Secretary, presently Emma Hogan,[3] who reports to the ministers listed below.


The following ministers are responsible for the administration of the department and its agencies:[7]

These ministers are supported by The Hon. Catherine Cusack (politician) MLC, the Parliamentary Secretary for Cost of Living.[2] Ultimately, both ministers and the Parliamentary Secretary are responsible to both Parliament and the Premier.


The following agencies are included in the Customer Service cluster, administered by the Department:[5][8]



The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet.[5] The department also incorporated Liquor & Gaming NSW, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.[6]

See also


  1. ^ a b "Annual Report 2018-19" (PDF). Department of Customer Service (formerly the Department of Finance, Services and Innovation). ISSN 2207-0265. Retrieved 21 May 2020.
  2. ^ a b c d "Minister and Parliamentary Secretary". Department of Customer Service. Retrieved 21 May 2020.
  3. ^ a b "Secretary". Department of Customer Service. Retrieved 21 May 2020.
  4. ^ "Building Commissioner". Department of Customer Service. Retrieved 21 May 2020.
  5. ^ a b c "Administrative Arrangements (Administrative Changes—Public Service Agencies) Order 2019 [NSW] (159)" (PDF). Government Gazette of the State of New South Wales. 2 April 2019. p. 7-8. Retrieved 4 April 2019.
  6. ^ a b "Customer Service". Department of Premier and Cabinet. Retrieved 21 May 2020.
  7. ^ "Government Notices (30)" (PDF). Government Gazette of the State of New South Wales. 2 April 2019. p. 1088-1090. Retrieved 3 April 2019.
  8. ^ "Our agencies". NSW Government - Department of Customer Service. Retrieved 14 July 2020.
  9. ^ "About Us". Geographical Names Board of NSW. Retrieved 28 February 2020.

External links

This page was last edited on 14 July 2020, at 02:57
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