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Carenet Healthcare Services

From Wikipedia, the free encyclopedia

Carenet Healthcare Services
Industry Business Process Outsourcing, Healthcare Support Services, Medical Call Center, Care Management, Customer Support Services
Founded 1988 (1988)
Headquarters San Antonio, Texas, U.S.
Area served
United States
Key people
John Erwin President

Carenet Healthcare Services is an American provider of healthcare support services, healthcare navigation services, care management programs and consumer engagement solutions to private and public institutions including healthcare companies, hospital systems, employer groups, the US Military and government-sponsored programs such as Medicare and Medicaid.

Carenet’s team of registered nurses and healthcare professionals has served more than 25 million healthcare consumers in the United States, Europe, Asia and Africa via multiple communication channels with 24/7 services such as healthcare navigation, nurse advice, virtual doctor consultations, patient advocacy, decision support, hospital post-discharge management and medication adherence support.

The company is headquartered in San Antonio, Texas.


Carenet began in 1988 as a patient-management operation within the Christus Santa Rosa Health System in San Antonio, Texas. In 2004, an investor group purchased Carenet from Christus and transitioned the company into a nationwide business processing outsourcer offering medical contact center services that support member and patient programs for healthcare organizations including health plans, hospital systems, employer groups, pharmacy benefit managers, utilization management firms, the US Military, and government-sponsored programs such as Medicare and Medicaid.

Carenet’s initial product offering was a patient navigation and advocacy platform including a telephonic nurse advice service. Its portfolio of healthcare support services, healthcare navigation, care management programs and consumer engagement solutions rapidly grew as did the company’s revenue earning it the title of an Inc. 500 Fastest Growing Company in America in 2009 and 2010[1][2] and an Inc. 5000 Fastest Growing Company in America in 2011, 2012, 2013, 2014 and 2015.[3][4][5][6][7]

In 2011, Carenet expanded its services internationally serving members in Europe, Asia and Africa.


Carenet is headquartered in San Antonio, Texas, with regional offices in Tennessee, Nebraska, Minnesota and Iowa. The company’s workforce consists of hundreds of employees located across the United States.


Carenet provides healthcare support services, healthcare navigation services, care management programs and consumer engagement solutions such as patient advocacy, care navigation, nurse advice line, virtual doctor consultations, medical decision support, hospital post-discharge management, emergency room diversion, disease/condition management, HEDIS and Star rating support, and medication adherence support.[citation needed]


This page was last edited on 17 August 2018, at 16:27
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